Phone: 203.661.0100

RETURNS

ASHA by Ashley McCormick proudly stands behind the integrity and quality of our brand. Customers have 14 days to submit a return.

We now offer free returns when you choose to protect your order at checkout. Add Checkout+ to your cart and enjoy simple, free returns in the return portal along with package protection if your package is lost, stolen or damaged. 

Without Checkout+:

• A returns fee will be charged for shipping costs.
  
• Unfortunately, we cannot be liable for lost, damaged or stolen items once the package has left our facility.

If your item is lost, stolen, or damaged in transit and you purchased with Checkout+, file a claim here.

Note that final sale and custom items are final sale. 

INTERNATIONAL ORDERS

International orders are eligible for return; however, the purchaser is responsible for all associated return shipping and handling fees.

Right of Withdrawal

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, click here: https://asha-by-adm.myshopify.com/apps/redo/returns-portal/login?withdraw=true

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.

CARE & HANDLING

Ensuring your jewelry lasts a lifetime will require a little TLC on your part! As a general rule, jewelry should be the last thing you put on in the morning and the first thing you take off when you get home. A few things to keep in mind:

-Gold dipped jewelry is particularly sensitive to perspiration, chlorine, and chemicals found in perfume and feminine care products such as hairspray and deodorant. Take care to avoid contact with these items.

-When not wearing your ASHA jewelry, its best to return it to a pouch for safekeeping. This will prevent the metal from oxidizing. Plus, the little orange and grey pouches look super cute in your jewelry box.

-Do not wear your jewelry in the water, particularly the suede wrap bracelets. Chlorine and salt water are not your friends (in this case!)

-To clean your jewelry, use a soft cloth to wipe away tarnish. If discoloration persists, submit for repair.

REPAIR POLICY

We hope you love your ASHA pieces and wear them with joy. Every so often a piece will need repair and we will always try to be helpful.

We will replace or repair ASHA merchandise at no charge during the first six months of your purchase assuming normal wear. After 6 months our repair professionals will provide an assessment of the damage and repair costs. Generally, re-dipping for our fashion jewelry will cost $60 to $75 per item, and resetting of stones will range between $30 and $50 depending on complexity of repair. While we would always like to provide you with the best customer service, items that are no longer in stock or that were purchased more than 2 years ago will only be considered for repair at our discretion and an estimate would be provided.

PRICE ADJUSTMENT POLICY

We may honor a one-time price adjustment on eligible full-priced items ordered from ashabyadm.com if the request is made within three days of placing your order. We are only able to adjust the price once per order.

Please note, orders are not eligible for price adjustments if:

-The order was placed more than 3 days ago

We apologize for any inconvenience but thank you for your understanding.

SHIPPING INFORMATION

Please note, we are unable to ship to P.O Boxes at this time.

You will receive an order confirmation email once your order has been received. In addition, we will send you an email when your order has shipped, which will include the Fedex or UPS tracking number for your package.

All orders must be placed by 2:00 PM (EST) to be processed the same day. Orders placed after 2:00 PM are not guaranteed to ship out the same day.

Orders placed with expedited shipping, including overnight or 2-day delivery, must also be placed by 2:00 PM (EST) to ship the same day. Overnight orders are expected to arrive the next business day after shipping, while 2-day orders will arrive within two business days after shipping.

Expedited orders placed on Fridays after 2:00 PM (EST), or over the weekend, will be processed on the following Monday.